Hospitality

CHA has been involved in several high profile hotel acquisitions in South Florida and specializes in the acquisition & disposition of independent hotels unencumbered by a flag. Within this very niche market segment CGH offers the following services:

• Hotel Repositioning
• Hotel Management & Asset Management
• Revenue Management
• Technology and Sales & Marketing  Consulting
• Distressed Hotel Turn-Around

CHA has taken a unique approach in hospitality and formed a Miami based company focused on managing boutique hotels and resorts as a full service unique hotel management company.

1. Hotel Management

CHA is a dynamic team of hospitality professionals managing full service independent boutique hotels in the U.S and overseas. We strive and specialize in delivering our guests a unique experience in hotels and resorts while reflecting the values and the culture of ownership. Experienced in all facets of hotel management services, resort operations, acquisitions, repositioning, development and marketing enabling owners to maximize their return on investment while contemplating an exit strategy.

Capturing the spirit, the lifestyle of the independent hotel is paramount and CHA possess the unique experience to navigate an independent hotel in a very competitive market to maximize efficiencies, improve guest satisfaction and ultimately positively impact profitability.

With a proven track record and its proprietary revenue management system CHA as been able to significantly distances itself from the large scale brands by increasing the hotels Revpar by double digits while saving owners exorbitant franchise fees ranging from 9 to 15%.

1. Hotel Development

With a dedicated team of experts over the years CHA has had the opportunity to collaborate and work with a diverse group of distinguished developers, architects, designers, contractors, zoning attorneys and various hospitality professionals.

CHA advises on all level of development from land acquisition, underwriting and market analysis through pre-opening and finally on to stabilization.

Technology

Property Management Systems

Our SaaS property management system was developed considering the operational needs of small to mid-size hotels. We offer integrated solutions such as Restaurant PoS system, HotSpot service, BackOffice System, Channel Manager and more.  

Hotel Website Booking Engine 

Our Booking Engine is a tool which enables online reservation directly on the hotel’s website, thus activating the hotel’s most valuable and profitable online sales channel. The tool provides an instant booking confirmation to the hotel and updates availability across all managed channels thanks to its integration with the Channel Manager.

Channel Manager System

Single point of control for all your distribution channels, easily synchronized with your own PMS. Channel Manager offers revenue management functions which help hoteliers to make informed decisions to drive profits.

Revenue Management System 

Our powerful RMS identifies revenue generating opportunities in real-time, forecasting the exact price changes your hotel should be making, to maximize your performance. All price suggestions can be automatically approved using Autopilot or manually accepted, revised or rejected on your own accord, as no one knows the business of your hotel better than yourself. Once the prices have been accepted, these will automatically be pushed to your PMS, CRS or channel manager.

Customer Relationship Management 

• Our Intuitive marketing automation and guest intelligence custom tailored for boutique and independent hotels
• Personalize the guest experience with transactional communications delivered automatically throughout the travel journey.

Reputation Management System 

Manage and improve your hotels online reputation with our powerful cloud-based solution. Deliver better guest experiences and increase your rankings on review sites and OTAs.

Central Rides System (Patent Pending) 

GuestJourney (Journey) provides an integrated guest mobility solution, enabling hotels and all variety of independent and private car services to be easily managed in our ‘Central Rides System’ (CRS).  Enhancing the hotel guest experience from pickup to drop-off, while adding a highly scalable new revenue source to increase the car service and the hotels top and bottom lines.